From the mailbag: “A friend told me their computer files locked up unless they typed their credit card information into a window. Can this really happen, or is it a scam?” Your suspicions are correct: This is a scam.

Whew, what a week. Among many important news items, Google has just unveiled voice support for Gmail, allowing you to make free calls to landlines and cell phones. Is Google going after Skype’s jugular?

After playing around with the free TeamViewer app for a few weeks, I wanted to discuss this awesome software for Sync. Hope you like this informal video that shows how you can access your computer remotely via another PC or an iPhone, iPod touch or iPad.

Screen sharing & technical support is a snap in Windows 7 with Remote Assistance.

We’re in the throes of summer, and so Canadians are rightfully determined to spend as much time outside as humanly possible. But how does one enjoy their tunes while hanging out on a backyard deck, with spatula in hand? Let us count the ways.

With more seniors using the Internet, new software from InTouchLink is making it easier for this growing group to use it. In this blog post we catch up with Jonathan Seliger of the Toronto-based InTouchLink to answer some questions about who the software is for and how it works.