Reports of overheating units have prompted Apple to launch a replacement program. Here’s how to tell if you’re eligible – and what to do if you are.
Apple has announced a replacement program for its first generation iPod nano – yes, those longish Flash memory players with a touch-sensitive scroll wheel.
A company release states, in very rare cases, the battery may overheat and pose a safety risk. The issue was traced to a single battery supplier that produced batteries with a manufacturing defect, says Apple. “While the possibility of an incident is rare, the likelihood increases as the battery ages.”
The affected nanos were sold between September 2005 and December 2006, and could be the black or white units.
Apple conceded there was a problem back in 2008, when it began its own internal investigation about the battery issue.
If you own one of these media players, Apple recommends you stop using it and fill out a form here to order a replacement unit, free of charge, which you can expect approximately six weeks after the company receives your current iPod nano.
But the first step is to identify if your iPod nano is at risk by typing in the serial number. If you’re eligible for a replacement, Apple reminds users to first ensure they back up any data to a computer before sending it in for another unit.
Note: If you have a personalized iPod nano, you will receive a non-personalized replacement.