Woman fired for ALL CAPS emails
A New Zealand health care employee was allegedly fired for “confrontational emails” because she always wrote emails in CAPS, which LOOKED LIKE SHE WAS YELLING AT EVERYONE. If you find yourself tapping that pesky CAPS LOCK button, here’s a little trick that can help.
If you’re interested to read about poor ‘ol Vicki Walker, here’s the story about her early dismissal. About 18 months ago in this blog I shared a little-known trick on how to quickly change WORDS IN CAPS into lowercase text — without having to rewrite everything all over again.
Because if you send that email as-is, the recipient might think you’re yelling at them.
If this happens often to you — and yes, those who look at their keyboard to type instead of the monitor, I’m talking to you — then follow this simple tip while using Microsoft Outlook or Word (sorry, it doesn’t work in Outlook Express):
Step 1: Use your mouse to highlight all the text you accidentally wrote in uppercase.
Step 2: Hold down the Shift key and tap F3.
That’s all, folks!
All the highlighted text should now be in lowercase. If you tap SHIFT + F3 again it will go to Title Case and a third time will go back to uppercase.
Cool, huh?
Filed Under: Computers & Software > Email > Messaging > Productivity Tools
Tags: caps, e-mail, Email, employer, f3, fired, how, job, lock, Office, scream, shift, to, trick, woman, yell
In reading the article it doesn’t say if or how many times she was warned against using that practise.. and I’m not sure what New Zealand labor laws are regarding that kind of thing. I would think that in most places (after enough warnings) a person could be dismissed – not specifically for the caps thing, but for creating/encouraging a poor work atmosphere.
I know in my workplace we are reminded on occasion about this sort of thing. It does give an abrasive ‘loud’ feel to an email, no doubt about it. One has to be careful of the impressions things like this give to a recipient as there isn’t any voice or eye contact to give any other message. “Email Etiquette” is very real.
Besides, save the caps for when they are really needed – using them all the time is like crying wolf – they lose effectiveness
(Nice tip btw!
)
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Another few tips on avoiding email blunders: run a spelling and grammar check before hitting the send button. If your email program does not have this option built in, take a moment to quickly cut and paste your message into a word program that will allow you to check for errors. Misprint mistakes, especially in the workplace, can be embarrassing and can also make your memos look very unprofessional.
Use of emoticons, ’smilies’ and short forms such as ‘B 4′ or ‘l8r’ should also be avoided. Use of any of these in the body or header of your message may cause others to not take you, or your content, seriously. Always remember to write an email as you would write any regular letter. Use appropriate punctuation and save the bolding or underlining for those few instances in which it is absolutely necessary. When in doubt, remove any excesses. The focus of your email should be your message, and removal of any unnecessary distractions will produce a professional looking email that will reflect positively on it’s author.
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I agree 100%. A person should save their laziness, rudeness and snootiness for personal e-mails so their contacts can better understand the nature of the sender.
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TY Melissa. UR tips are VERY useful and appreci8ted.
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Re your last two words: should be its author; not it’s author. As you know, the apostrophe indicates something is missing (in this case the letter ‘i’ from the word ‘is’), makes it read ‘it is author’. Of course, you want to use the possessive form of the pronoun ‘it’, which is its.
Otherwise, good tips.
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It also helps to learn the difference between “it’s” and “its” if you want to make your e-mail professional.
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About the ALL CAPS emails. get on with your life. I mean, who really gives a damn about it. To the poor New Zealand woman who got fired for using all caps in her emails, what rubbish!! Maybe people should be fired for using inkorect spelling and grandmar. maybe get fired for noy using proper punktuashun or perhappz runoncentanses. I hope you get my point.
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Supporting this absolutely stupid decision demonstrates just how far this allegedly “modern” world has broken from reality and common sense. Firing someone over case is something Stalin, or possibly someone who admires Stalin would do.
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I know getting e-mail all in caps has always made me ask “why are they yelling” Yes it’s common to make the mistake and leave the caps lock on, but why aren’t you looking at what you’re typing?? If you’ve ben warned several times about something you’re doing wrong and continue to do it,then perhaps the job doesn’t mean that much to you.
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Shelly, If someone is making the same mistake time and again they may need professional help. If you child is yelling all the time and you can’t get them to stop would you not try to seek professional help for them?
This person may need help to cope with her anger.
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Fortunately, sense eventually prevailed and the employer was fined for wrongful dismissal.
Link: http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10594014
Sounds to me like someone just didn’t like her too much and the company used this as an excuse to get rid of her.
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I would think that we as humans should realize that unless you harm someone with using capital letters you need not to be punished. If you were fired for not using the correct spelling or using capitals in the proper order then we should fire people for spelling mistakes and the improper use of verbs, nouns, adverbs, adjectives or any other mistakes. I had a boss that could not spell, maybe he should have been fired for lack of spelling.
What has the world become when you can be fired for using capitals. Who made the rules? Some over educated uncaring machine that lacks compassion. MAYBE SINCE I HAVE A HEARING PROBLEM YOU COULD SPEAK LOUDER WHEN YOU WRITE YOUR E-MAILS THEN I WILL KNOW WHAT IT MEANS, OR YOU COULD LEARN TO EMPHASIZE WHAT YOU WANT PEOPLE TO UNDERSTAND WHAT IS IMPORTANT WITH OUT YELLING. SOME SYMBOLS TO USE ARE AS FOLLOWS !!!!! or ***** or simply write I am mad or angry or displeased. Example I am so angry I am yelling at you.
Then even people that do not understand computer language would understand what you are trying to get across to them.
Who set the rules for using computer language and who says that it is the right way to use the English language?
GIVE HER JOB BACK AND STOP YOUR HARSH BEHAVIOUR.
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Thank you for this tip. I’m not very computer savvy so I appreciate it.
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I think it is a ridiculous rule and that we are catering to overly sensitive people. Don’t you think that we have more serious crimes to worry about than to freak out over whether someone uses caps in an email?? Grow up people! The only part I do understand is that if this employeee received warnings (however stupid) and ignored them, that she/he deserved the penalty. I used to have a boss who made a big deal over the use of caps in emails and the entire office just rolled their eyes and shook their heads in disbelief. That was just typical of what that boss regarded as a serious offence. OH WELLLLLL! Oops!
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… and Linda, you’re just exactly the kind of employee I *would* fire for ignoring important netiquette. ALL CAPS = ALL SHOUTING, regardless of how trivial you think it is.
You’re probably also the same kind of person who rolls her eyes when people ask you to BCC (blind carbon copy) large groups of unrelated recipients of your emails rather than enter their email addresses into the “To” or “Cc” fields.
Perhaps you should step away from the keyboard for a while until you can see the importance of email civilities.
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The key words in your comment are “I used to have a boss”. I wonder if the entire office shook their heads in belief as your ass walked out off the office ? I hope you are having the last laugh filling out you unemployment cards in capital letters .
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Ron, I wish you were my boss back then as he was let go after I retired. I would have loved to see you let go. He was fired after I retired. I now am drawing my company pension. I retired from the airline and have been asked to work under contract for the same airline doing the same job as my then boss was doing. So the last laugh is on you. I hope that you will have a nice day knowing that you could have the same happy day he had when he was let go. Pleasant dreams.
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Agreed! OVER SENSITIVE PEOPLE GROW UP! ITS ONLY A BIG DEAL IF YOU MAKE IT ONE. PERSONALLY, I THINK MORE MANNERS AND NO PERFUMES OR COLOGNES IN THE OFFICE WOULD GO ALOT FARTHER TO A BETTER WORK ENVIRONMENT. OF COURSE YOU ALL THINK I’M YELLING SO WILL IGNORE ME ANYWAY AND CONSIDER ME RUDE. OH WELL!
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I agree, we have to many whimps who worry about nothing. Get a life people!
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Well Linda, I guess you just aren’t the sensitive type. Social and business rules come and go and we all have to keep up on them. Just check with your teens and you will know what I mean.
Just because one person thinks that rules don’t apply or are unrealistic does not mean that they aren’t. And sarcasm will get you nowhere. Everyone, and I mean everyone I know agrees that using caps in chatting and emails is considered yelling. Because there is little other way to show emotion in text messages except for little emoticons, having the use of caps is a very useful and expressive tool, if used properly and when necessary.
So the next time you think people are being overly sensitive, try walking a mile in their shoes as it were. Maybe you will learn something.
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If someone went around actually yelling at people, I doubt you would say it’s nothing. Since there is no actual contact through an email, we do have to follow simple rules to ensure that you don’t offend someone. Using all caps in a message is wrong, and does imply that you are telling at the recipient. Everyone knows that. To say you rolled your eyes because your boss asked you not to is just ignorant. If we all treated each other with more respect, than people wouldn’t get offended, and maybe there wouldn’t be so much of these other crimes you referred to. It takes two seconds to ensure your message is polite. It’s pure laziness when you can’t do that.
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I completely agree with you Linda. I can’t believe we are becoming so sensitive about the size of a “letter” in an email. In this economy people are losing their jobs due to bankruptcy, downsizing etc. If she was truly fired only because of the Upper case in her emails, then I don’t now what to say except, this in the top 5 of the most ridiculous things I have ever heard. I think there may have been more to the reason she was fired. I once had an employer who didn’t use caps, but would “scream” at us and threaten our jobs over the email and then end it with about 20 question marks ??????????????????. But we could not do a damn thing about it. Oh well – life goes on. Who has the time to care about this crap!
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AMEN to THAT!!!!!!!!!
I fully agree and realy wish the rest of society weren’t so…..retarded!
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Glad you don’t work in our offices Linda. You obviously do not care what the Boss wants or how unprofesional your work looks. Now that I think of it — you wouldn’t work for me very long with your attitude. Our employees are expected to adhere to a communications protocol in the same way they are expected to adhere to the dress code. Whenever you send an e-mail from work you are representing the company and the company has the right to expect that your communications support the company not make it look sloppy.
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Talk to Bill Gates in his company there is no dress code.
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I GUESS YOU DON’T MIND PEOPLE YELLING AT YOU EH?
Well some people don’t appreciate it and I am one of them.
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Robert, please seek help with your problem before you go postal. If you can,t handle people yelling at you, you should seek professional help.
Please fire yourself for using “EH”.Not proper English.
Boy is it easy to criticize. Forgive and help instead.
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This does not cater to “overly sensitive people”. The point is not whether a person used all caps or not. When you are in a business setting, you should conduct yourself in a professional and business-like manner. What you type in a business email-and how you type it-becomes a matter of business records. There is a time and a place for everything. All caps, emoticons, slang or short forms do not belong in business correspondence.
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You then should by your own statement fire yourself for using “Caps” as this is a short form for the words capital letters.
Do let us know when you fire yourself.
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YOU ARE RIGHT LINDA, OH WELL OH WELL,,oops I GUESS I JUST MAKE A BOO BOO.LMFAO LMFAO.
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I agree with you Linda. I work in a professional atmosphere and was unaware that there was “e-mail etiquette” I did type in CAPS a lot, until my boss asked me if I was mad. I had no idea that I was coming across as angry or loud. Lesson learned I guess, but it is a ridiculous rule. The meat and potatoes of it all should be the content of the message, not how it was typed, lower or upper case. I do agree that if you are warned about this, then you should conform, or suffer the consequences. Needless to say I DO NOT TYPE IN CAPS ANY MORE AT THE OFFICE.
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So glad this issue has come up.
I hate getting e-mails in CAPS, and also e-mails loaded with acronyms.
There is definitely such a thing as e-mail etiquette.
I suspect that the fired employee was let go with just cause, and not solely for one e-mail. I’m also guessing she didn’t take kindly to criticism or direction and was let go after refusing to tow the line so to speak. I have no problem with that.
Chances are though, she won’t get the message and will continue on her merry way, with little regard for others.
While we’re at it, let’s get back to teaching the basics of the English language. Spelling and grammar has become another major issue in our little world. Drives me nuts when people can’t write in their native tongue.
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I agree whole-heartedly with Lorne on his comments. There are few things more frustrating than trying to decipher acronyms and re-reading sentences in an attempt to comprehend the message due to poor grammar and spelling.
Unfortunately, Lorne slips up as well. His first and last sentences suffer from the errors that he is commenting on, as neither of them contains the necessary first words (”I am” and “It”) to qualify them as proper sentences. Additionally, his second-to-last sentence uses the incorrect word “has”, when “have” would be proper, as he is referencing multiple objects.
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I believe the term is “toe the line” and I agree with you that people should be more careful about their language when writing.
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I know you won’t take this personally, but I believe the correct spelling is “toe” the line.
*Signed) A fellow spelling and grammar stickler.
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I’M SURE YOU ARE PERFECT, AREN’T YOU!!!!! TAKE A CHILL PILL AND QUIT BEING SO STUCKUP. RELAX, YOU’LL LIVE LONGER
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I agree with Lorne Buzzman about the correct use of the English language. So, Lorne, you should toe the line, not tow the line.
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What do you mean by “native tongue”?
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. . . . . “tow the line”. . .
The expression is “toe the line ”
Don’t you just hate it when you make an error whilst suggesting that more attention should be paid to NOT making erros
http://grammartips.homestead.com/toetheline.html
http://www.phrases.org.uk/meanings/toe-the-line.html
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I am pleased to find someone else who feels as I do about proper use of the Queen’s English.
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that would be “…spelling and grammar HAVE become major issues…”
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There is nothing insane about caps locked emails. I just depends what the content is…..If someone can share a piece of learning, for example Shift F3, its good, but this definitely is not working.
English is such a beautiful language, the more you use the better it becomes.And sharing right thing is a beautiful attitude.If everyone reads emails with their intent, the purpose of communication is achieved, but to start analyzing the email with email and English attequett, would be short of politness….everyone in the world is not perfect, so please guide and give space tho those as well who do not have opportunity to learn as much as others.Firing for CAPS LOCKED email is not justified… unless other options were exhausted.
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Who ever said that English is the world’s native tongue?
I believe that English is made up from several languages.
Now please fire yourself for lying to the world.
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Lorne, You need to go back to grade school and learn that the English we use to day ia a bastardize form of proper English. Be glad that someone was brave enough to go against the proper etiquette of the time and make it easier for us to talk and understand each other. Please explain what toe the line means in English. Is this acronym for explaining as to who’s side a person is on?
Please fire yourself for using it.
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I TRIED THE SHIFT-F3; DID NOT WORK IN MICROSOFT WORD. THIS IS A TRIAL. DOES NOT WORK!!!
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In Word, highlight the wording and then click on Format and then Change Case.
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Hi Lucien, as suggested by Mark Saltzman, the author of this Blog, Shift + F3 does work for Microsoft Outlook and Word. Remember to highlight the text to be changed to lower case.
Cheers
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Yes, it does work, you have highlight the words that you want to change first. Please try that…..
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I just tried it in Microsoft Word, and it worked.
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I have tried it as well….works wonderfully. Try again, you will love it.
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It might depend on the version of Microsoft Word that you are using.
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It works just fine. Unless you are using one of the newer keyboards that have a function lock. If your F keys have any other symbol on it other than F1, F2,F3, etc., then you will need to press the F lock key to turn on the Function key.
STOP SHOUTING! GOD, this story is about nitwits leaving their caps lock on and what do the posters do, leave their caps lock on. This is indicative of the future for us all if users do not learn how to use the tool. Computers are here, get a book or take a class to learn it or stay off the internet. Its like drivers that don’t know how to use a 4 way stop.
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worked for me in both Outlook email and MS Office Word
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Tried the “SHIFT – F3″. Works OK on Word-2003
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I also tried it in Word and it worked exactly as described. Nice to know to avoid retyping.
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Try not hitting the shift key IN THE FIRST PLACE
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I tried in Microsoft Outlook and it did not work either. So why is someone making this suggestion if it doesn’t???
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I think you must have a version of Word that is older than 2003. I just tried the shift,F3 and it worked fine. Remember you have to highlight the text that you want to change.
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It actually does work in Word. Just tried it and it’s exactly as described.
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Thanks for the tip on changing the case of text.
If only there was a keyboard shortcut that could auto-correct when headline writers get confused by the difference between “woman” and “women”…..
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Also, to go from UPPERCASE to lowercase, you could copy and paste the text in a Word document. It has that option: Highlight your text, click Format then Change Case. Then you can recopy your text in the email.
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Ok article to print or save as a PDF so you can attach to an email that you may get from someone who chooses to be difficult or lazy and type in all uppercase. I wish though the article would explain in more detail why typing is is considered like you’re shouting.
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OMG!!! I input data all day & it has to be in caps. So when I send an approval form it is sometimes in caps as well, as I am generally looking at the contract while I type. I think people have way too much time on their hands. If you are offended when someone sends you an e-mail in caps, do you need to make an appointment with a psychologist if another driver gives you the finger? If this is your biggest issue in your office, you need to get a grip.
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This has been the ettiquette from day one. I suppose most of you complaining about this have never had to be the client of a company receiving these types of unprofessional messages.
As a client we look at this as why are we dealing with such an unprofessional company, and yes it does come across as yelling.
But these are the same folks that cannot spell, or have grammar skills and they are writing professional documents.
Well I have just gone back to school and they even teach you about the proper email ettiquette here so there is no excuse.
For the ones that type in caps, it is one key that you use, and if you have keyboarding skills, it is not a problem. Guess some of you do not know how to type.
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VERY WELL SAID TINA….i mean, very well said.
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I agree the whole world has lost it. I live in a city of roadrage rednecks .It really should be called “wage rage”
they are all frosted because of a sense of entitlment passed on to them from left over hippie parents.The world owes no one anything.I drive a classic Mercedes convertable and I get yelled at by these people because they are simply assuming I have more money than they do.
It is as pathetic as thinking people are yelling at you on a computer.”BULL”.
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i soooooo agree with u….they need to get a grip definitely….i feel theres more to this than just “CAPS” being on
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I’m with you. Some people need to get a life!
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LOL!! Thats the first thing I’ve read all day that makes sence!!
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writing in small or upper case is nothing to do with the right minds, Tara is right.
There is nothing like shouting on the internet..!! This is all made up and only crazy sick minds interpret it like shouting…Actually sometimes it is better to write in upper case to catch the attention by being in different format, thats all.
Only a sick nervous person thinks that upper case is for shouting…, another media hype created by idiots.
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So you’re too lazy to make an e-mail look professional?? Have some thought for others especially when it is something so simple
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This tip only works if you use Word to edit email messages. This is an option in Outlook.
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Not True!
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Hi, just wanted people’s opinion on a related subject: Is it a regular occurrence for people to go insane over the most inane details? It seems our societal selves have become so accustomed to being served by tech toys and guizmos that we expect perfection of individuals, leading to disapointment and frustration in daily life. I think nothing short of terrible stress management would cause a boss to fire someone for something that was obviously accidental…should that have indeed been the case.
I have to admit, I believe we all need to carry our weight in life. Looking at this from a buisness standpoint, the worker in question should really be trying harder to maintain a level of awareness that represents at least a little effort. But from a human perspective, who cares? Get over it, she types in caps.
All that being said, I think there must have been lots of issues compounding the problem. Perhaps she was tardy? Inefficient? Unmotivated? Whatever the case may be, there must be something wrong besides the etiquette, which is by no means a science.
Let me know, I’m curious.
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you have to be kidding me! I work in the health field as well and our program requires us to use CAPS. It’s not always conveniant to switch back and forth so oft times I do.
Whomever decided Caps was yelling needs to give their head a shake.
I use caps ALL the time when I print stuff out by hand. Does it mean I am yelling by pen? I think not.
I hope she fights it and wins!
On an aside, thank you for the handy tip. I will try it tomorrow at work.
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I agree Sheryl. When I was working for the Red Cross and doing my care sheets. Most of us gals wrote in CAPS. Limited space and the caps can be read easier than small case. For this woman to be fired over this is STUPID. I guess when I write in caps I’m yelling. I find people take things far too seriously. I hope this woman wins her case as well. Now I’m gonna be a rebel and go type something using caps. People won’t know if I’m screaming at them or not.
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I agree! Very helpful pointers! I definetly dissagree with this poor woman being fired if she had not had previous warnings and/or computer training. Being born in the tech day and age, i was brought up using computers my entire life so for me, this would not happen HOWEVER for someone my parents age or older- this is a very common mistake. Before MSN messenger, Facebook, Twitter, etc things like Emoticons and other forms of emotion over the internet were not taken so literally.. Now a days if you write a word in Capitals it is automatically assumed you are raising your voice.. how can you raise your voice its a computer!!! Maybe this employer should teach each of their employees some computer upgrading, and computer etiquette.. better yet.. maybe this employer needs to stop taking things so literally! If they had any idea of this womans character they would realize if she had made the mistake or had accidentally hit the caps lock….
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You made a perfect point there in your comment “how can you raise your voice its a computer!!!”
The answer is quite simple YOU WRITE IN CAPS. That is how you express it. It truly is not rocket science. Emails don’t allow for the human tone and visual and by typing in certain forms that allows people who email back and forth most of the day to get things across. Typing in all caps is not proper etiquette.
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Emotions can be expressed by using the following !!!!,
#$%!, or F–k you! You piss me off! You have mad me very angry. Can you hear me! Are you just to stupid to understand??? Or do capitals make it easier for idiots to understand when a person is angry with the world?
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The New Zealand Health authority should loosen up and stop being so anal retentive. To take away someones job because of THE OVER USE OF CAPITAL LETTERS IS STUPID, INCONSIDERATE, AND OUTRIGHT MEAN !
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Hi Ken,
You’ve just proved the point. Information is contained not only in our words, but also in the way in which we choose to present them. You meant (I think) to write that firing someone over this problem is … stupid, inconsiderate and mean. But to people in a hurry, your message comes across as saying that over-use of capital letters is stupid, inconsiderate and mean. I agree. In an industry in which details matter, it seems reasonable to fire an employee who is careless about details and unwilling to learn. Imagine if a health care worker were careless about writing medication dosages.
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Since it is the New Zealand health Authority that let her go maybe they should have helped by treating the problem with professional help. It would seem that her boss needs to be taught to help employees not add to the problem.
Hire her back and treat the problem.
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You know who else should be fired? People who write womEn instead of womAn when referring to only one woman.
Can people finally get it straight
One womAn… Many womEn
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Glad to see you read my comment and fixed your blunder
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Ramy L
I truly believe that someone makes such a grevious error in grammer should be punished to the fullest extent of womanhood. But you know I dont think anyone really gives a rats bum!!!!
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Good Tip, with vista, its hard to tell if you are using caps, this is great to know after typing an email and finding out it was all done in caps
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Your tip DOES NOT work in Windows Live Mail. IF THEY FIRE ME I’M GOING TO SUE YOU FOR DAMAGES *wipes drool from chin and laptop*
*jk*
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Your right, it doesn’t work with Windows Live Mail, I’ve tried……
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Maybe that’s because it says it’s for MS Outlook not Windows Mail!
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Email etiquette is driving me crazy at work. I often have to hold requests because the applicant hasn’t fulfilled all requirements. I used to advise customers that something wasn’t received. Suddenly now I am told that this is interpreted as accusing them of not sending it! So now I have to put everything in the form of a question; “Did you send the …..?”. I feel like I’m a game show contestant on Jeopardy now. I also am now expected to ‘read between the lines’ of emails received in case what the customer is asking for is not what they really need? Be forewarned, the business world is getting even more psycho than the real world. I can’t wait to retire.
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Nice tip… but honestly, people using caps often are just not internet savvy. They merely need to be informed (politely).
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Wow this is very interesting a person possibly with a family is fired for what? using capital letters in an E mail that has to be the most ludicrous thing I have ever heard.She should be shot don’t you think?Tell you what maybe people need to LIGHTEN UP!!!! There now for all you idiots the can’t figure out when someone is actually shouting that was shouting!Who in their right mind would shout for the entire E mail.GROW UP!!
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Thank you for the tip!
She should get her job back ..That’s really unfair of them..
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I found a few points of failure in this article.
First, your link to “here’s the story” sends you to a Yahoo Blog post, when the real article is located here: http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10594014
I know you are probably sucking in advertising revenue or kickbacks for referring to the Yahoo Blog post, but thats lazy journalism in my opinion.
Second, why not include a link to a handy site like Email Replies (http://www.emailreplies.com/) which includes 32 handy rules of email etiquette.
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What about those people who write emails just using lower case? Is that just plain laziness or is that what is being thought in school? Tip: when you are angry, save your email and re-read it later, then decide whether or not you still want to send your email.
As for business emails, do what your employer wants you to do because he/she is paying you to work for him/her.
Thanks for these messages. They are quite interesting.
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