Rollover plans from Bell a first for Canadian mobility customers
New rate plans are the first in Canada to let wireless subscribers carry over their unused minutes into the next month.
New rate plans are the first in Canada to let wireless subscribers carry over their unused minutes into the next month.
Good news for folks who seem to keep finding themselves at the end of each month with extra minutes on their plan that they haven’t used.
Starting today, Bell is offering new rate plans that allow users the ability to carry over those minutes into the following month.
The rollovers aren’t cumulative however – you can’t take unused minutes from month 1 into month 3 for instance.
For full details, see Bell.ca: http://www.bell.ca/rollover.
Update: As some folks have pointed out below, pre-paid plans have offered a rollover option for quite some time, however Bell’s plan is new for people who want a post-paid rate plan.
I took a look at the new rollover rates, and the minimum plan is $30.00 per month.
I use my own phone, and put an automatic $10.00 on my phone as I use it only when I drive to and from Toronto.
I do not see any rollover allowances for those of us who buy time each month by pre-paid plans.
anyone deffending any provider is an utter idiot. All of these are run on BIG BUSINESS PROPAGANDA, they will screw you everyway they can. I was looking at pay as you go and VIrgin had the best deal by far. Spread it around so they dont monopolize the industry as they have for years now
You have to understand this is a postpaid monthly plan not a pay as you go you CANNOT compare.
People also have to understand ALL of the big service providers have 3 year contracts. Bell offers 1,2 &3 year contracts it depends on how much you want to pay for your hardware. I'm sure all BIG providers are the same way.
Also I have looked into Virgin and Koodoo they offer pick and choose and pay for what you use provider. Which works for some people but if you want a plan with Call Display/VOicmail/texting etc you are actually paying just a much as you would be with a big provider depending on what plan your on with a large provider. The only bonus is no system access fees and no contracts but you pay outright for your hardware.
So is anyone actually winning with any provider? NO!
What we need is some serious competition in Canada as we are getting severly ripped off by these telecommunications giants, if its Bell, Solo (Bell) telus, Rogers, Fido (rogers), Koodoo (telus) or Virgin. Trust me they all make their money somewhere.
Sorry Rebecca,
i have to agree that customer service sucks! I work for an independant store where we sell Bell products so there's alot of fonctions we cannot do and when we tell clients they have to call customer service they flip! People hate Bell's customer service and to be honest I do to! I would say that more than half the people who work there have absolutely no idea what they are talking about and I know this for a fact because I worked for customer service to!
And by the way the plans are effective as of the 7th only!
Mhn we use to be with Fido and every other month we end up looking minutes due to not renewing on time :( Lately we been using cell just for emergency.
To make the long story short, friend of ours told us plan from T-Mobile, u buy a number for $25.00 bucks than update with a gold card which cost $100.00 comes with 1000 minutes and its good for a year. anytime u can top it off with min of 10.00 bucks and it will take u another year. This seems to be much cheaper n working out well for us, one draw back tho, if u call someone it maybe long distance, do your home work.
And finally after moving to Ont, from Sask, we end up with Cogeco, their service was just as lousy, so we thought lets try Bell, guess what? they are even worse like most users indicated..
Sighs
Sadly, this is not a first in Canadian markets! Fido offered roll over minutes years ago on monthly plans…not pay as you go.
I refuse to use any of the cell phone companies in Canada. If I had to use any it would be Telus. However I use Verizon. Better phones, better plans and BETTER CUSTOMER SERVICE and yes Bell are crooks. I paid my account and over 2 years ago and they still keep sending me a bill. Idiots I say.
hey joepiscapo…. who do you think owns Virgin? BCE
I don't believe it…I have had mtm for 10yrs. when I first bought the phone the minutes rolled over. Then I received a letter in the mail that the roll over minutes no longer applied. If I didn't use my minutes I lose them, even though I pay a flat fee automatically. Telus lets you roll over any unused minutes and you have access via their ecare site to view actual usage even though you are not on a plan. We have 2 Telus phones and 1 Bell phone.
That article/ADVERTISEMENT is simply NOT true.
Go to Rogers with a PayGo account and you can carry over your minutes indefinitely as long as you renew your minutes before the period is up. I put mine on a credit for the minimum of 11.30 a month and it automatically renews. You can accumulate ALL your unused minutes that way.
Congrates for bringing back rollover Plan in the eve of Competition. It will be really helpful to compete in the field & to bring more customers in with a lot of variety . I have been to States for so many years , there At& T has so many good plans & glad to note that Bell has improved a lot .Though Roll Over ,is not a first in Canadian markets! Fido offered roll over minutes years ago on monthly plans.10 years ago , mtm had roll over plans too .
Who cares?! Bell is the worst provider EVER. My phone is with them and when I got it I was told I got unlimited calls to one bell residential # (which my parents have) I was heading off for my first year of college so this was great. I specifically asked the guy I was buying it from if this included long distance and told him where I was going and he told me YES. Before heading to school I went to Toronto and called home from there and on my next phone bill what did I see… Long distance charge! I called the customer service line which was no help since that don't speak english so I then called the store directely and spoke with the manager. I told her what happened and gave her the salesperson's name. She promised to call me back after speaking with him. She never did. B!TCH
I do not believe this at all. I am so disappointed with them. They ruined two of my last phone bill by over charging on my day time minutes when I know for a fact that it did not happen because I barely even use my phone during day time.
It was on calls that did not even occur. So figure, if they cannot even fix this problem and do it right. How do you even expect them to be able to handle these rollover minutes.
Seems too complicated for them, don't you think? They can't even take care of little problems.
Whoopi!!!! I'm waiting for the day all of these Canadian Cellular PIGS get taken out by American or European companies and get far lower rates, more features and real competition. WE GET SCREWED daily. Rollover minutes….everyone else on the planet has been getting this and more for years.
How do I read all past comments in addition to the few that show on my screen?
Thanks,
M,
they would really do their customers justice if they did away with that unnessary access fee that cost over $9 a month. Thats one of the reasons I left them.Anither is that 911 charge that they get away with charging every month. Charge me if and when I use it not every month. (Stupid is what stupid does). It's stupid and I don't know why these companies don't get it, greed will bite you in the ass like a mad dog one day. Now that I have left bell I won't come back they should have respected me when I was their customer. None of my family is with GREEDY bell. The first comapny and far from the best which is a shame because they could be and should be. Canada needs companies that care about their customers.
this is the same thing they're doing with our service here in usa, and its called cingular or AT&T… same thing..
""roll over minutes " yeah.. same provider that they are using under cingular or AT&T!!!
but i dont believe it until its true because i been on with cingular and i dont see any difference….
Hey, for everyone who has a problem with Bell's customer service, or any other company's customer service, let me remind you that in order to pay for good quality client care (including agents in Canada who are well trained), we'd all be paying far higher monthly phone bills. Pick your poison.
And for those who say Bell or any other company is screwing you over, that's more of a reflection of your lack of knowledge on what you formally agreed to. The smart customer is the one who does his/her homework before committing to a contract.
I will side with those who hate the system access fees, etc. Thankfully, in the very near future, most of those monthly fees will be reduced as Canada has finally sold air space to small-time mobility companies from the U.S. This will likely be the worst it gets. Relax.
I also absolutely HATE BELL WITH A PASSION. They are notorius for screwing up bills and charging fees for services never provided, such as password re-sets, and the majority of their customer service agents are not able to understand the error on the bill then give attitude when you ask for a refund.
When I started with them it took over 6 months, countless hours of my time and finally a decent customer service agent to refund excess charges from my first bill. From that point I couldn't wait for the three years to be up and recently switched to Rogers becuase our Bell contract is nearly at the end of the three years!!! Well, unfortunately, things aren't really over with Bell because I have yet to make another phone call tonight because there are now issues with our final bills. These issues were supposed to have been resolved before we received our final bills, during a call to Bell 3 weeks ago. However, after being on the phone with Bell for over an hour the call was dropped! On top of that they are charging $1 for paper statements now – what's up with that??? A WARNING TO ANYONE CONSIDERING DEALING WITH BELL – REGARDLESS OF THEIR PLANS/PRICE/PHONES I WOULD NEVER RECOMMEND THEM TO ANYONE.